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FAQ

FAQ

WILL  MY ORDER GET TO ME SAFELY ?

We use USPS (United States Postal Service), FedEx and DHL for deliveries inside the United States and abroad. All of our shipments leave the United States and will likely spend time in the customs for the country where the shipment arrives. We cannot provide any customs clearance estimates, but in most cases, shipments may spend anywhere from one to three days in customs. 

IMPORTANT: Any customs or import duties are charged once the order reaches its destination country and must be paid by the recipient of the order.

 

WHAT IS THIS STORE'S RETURN AND EXCHANGE POLICY?

Strictly no returns or exchanges unless there are defect(s) in the product(s) and it is brought to our attention within 3 business days from when the product was received.

 

IS THERE A WARRANTY ?

Yes, all our products comes with a FREE 1-Year Warranty!


DO YOU ACCEPT ORDERS PLACED OUTSIDE OF THE US & CANADA?
Yes!


HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?
Between 4-7 business days for Domestic orders or 2-3 weeks for International orders due to high order volume, shipping country.


I DID NOT RECEIVE ALL OF MY ITEMS. WHAT DO I DO?
It is possible that if you ordered more than one item, your items could be shipped from different distributors causing in different arrival times. Contact us for more information about specific orders and we will be happy to assist you.


CAN I CANCEL/CHANGE MY ADDRESS/ORDER?
If you decide you want to cancel/change your order email us as soon as possible. If your item has already been marked as shipped then it is too late for us to cancel/change your order.


WHAT PAYMENT METHODS DO YOU ACCEPT?
We accept payment via Debit card, Credit card, VISA, Paypal, or Apple Pay. Have a question? E-mail us at info@vibratoy.shop

CAN I TRACK MY ORDER ?

Yes, You can track your order directly on our website. CLICK HERE TO TRACK YOUR ORDER