We ship Worldwide to countries that allow sex toys. Having domestic shipping all over North America, Australia, Europe, Canada, and some parts of Africa.

While most of our products shipped out to the United States, it takes an average of 2-3 working days to be processed and sent out for shipping; every other worldwide order takes a maximum of 2-4 working days to be processed and sent out for shipping.

Orders typically arrive at their destination within 2-4 weeks. At any point in the process, you can check the status of your order using our Tracking Page.  This will show you all tracking updates related to your order.

List of countries and regions we don't ship to due to sex toy ban.

1. Thailand
2. Maldives
   
3. Saudi Arabia
   
4. Vietnam
   
5. India
   
6. Malaysia
   
7. United Arab Emirates (UAE)
   
8. Alabama
9. Kuwait
   
10. Mauritius

NOTE: If your country is listed above and you have placed an order, please contact us for an immediate full refund if not your order will be automatically refunded withing 5 business days.

In some cases, deliveries may be delayed due to customs duty; these orders usually arrive a few days later. We do our best to get the products you love to your doorstep as quickly as possible.

For more inquiries, please email us at info@vibratoy.shop.

Orders are fulfilled through our fulfilment partners in North America and Asia. Shipping costs are calculated and shown in full at checkout before payment. Our delivery estimate of 2 to 4 weeks, as set out above, applies to all orders.

At Vibratoy.shop, customer satisfaction is our top priority. If you’re not fully satisfied with your purchase, we’re here to help. Please review our return and refund policy below:

Return Policy

Our return policy lasts 30 days. If 30 days have passed since you received your order, unfortunately, we cannot offer a refund or exchange.

To be eligible for a return, the product must be unused, in the same condition you received it, and in its original packaging. We do not accept returns on used items or items that have been opened unless they are defective.

Important: For hygiene and safety reasons, we do not accept returns on intimate items unless there is a defect in the product.

Non-Returnable Items:

• Intimate products (such as vibrators, dildos, or any personal care items), unless defective
• Opened or used items
• Gift cards
• Downloadable software products

Return Process:

To initiate a return, please email us at info@vibratoy.shop with your order details. Once we receive your request, we’ll guide you through the process. Please do not send your items back to the manufacturer.

Return Processing Fee: A processing/restocking fee of 25% per item will apply to all returns. This fee will be deducted from your refund.

Refunds (if applicable):

Once your return is received and inspected, we will notify you by email about the approval or rejection of your refund. If approved, the refund will be processed using your original payment method.

Late or Missing Refunds (if applicable):

If you haven't received your refund yet:

1. Check your bank account again.
2. Contact your credit card company—refunds may take time to be posted.
3. Contact your bank as processing times may vary.

If you've followed these steps and still haven’t received your refund, please contact us at info@vibratoy.shop.

Exchanges (if applicable):

We only replace items that are defective or damaged. If you need to exchange your item for the same product, please email us at info@vibratoy.shop.

Shipping:

You will be responsible for the shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from the refund amount.

For items over $75, we recommend using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.

Additional Information:

• Returns must be in new, unused condition, in their original packaging.
• All returns will incur a 25% processing & restocking fee per item returned.
• Customers are responsible for return shipping fees.

We appreciate your understanding and cooperation. If you have any questions, feel free to reach out to us at info@vibratoy.shop.